The Kano Model of Customer Satisfaction and its Importance
Introduction Customer satisfaction is a cornerstone of successful business strategy. Understanding and addressing the diverse needs and expectations of customers can set a business apart from its competitors. The Kano Model, developed by Dr. Noriaki Kano, provides a valuable framework for categorizing and prioritizing these needs. This blog delves into the intricacies of the Kano […]
The Kano Model of Customer Satisfaction and its Importance Read More »
